Course Notes
29 Incident Management & SLA
I. Introduction to Core ServiceNow Applications (Section 7 Overview) Purpose: This section dive...
30 Problem Management
I. Problem Management Definition (from Wikipedia): "The primary objectives of problem managemen...
31 Change Management
I. Change Management Definition (from Wikipedia): "The objective of change management...is to e...
32 Configuration Management
I. Configuration Management Definition (from Wikipedia): "Configuration management is a process...
33 Service Catalog
I. Service Catalog Definition (from ServiceNow Docs): "With the ServiceNow Service Catalog appl...
34 Knowledge Management
I. Knowledge Management Definition (from ServiceNow Docs): "The ServiceNow Knowledge Management...
35 Service Portal
I. Service Portal Definition (from ServiceNow Docs): "Service Portal is an alternative to the c...
36 Connect & Visual Task Boards
I. Connect Messaging Platform Definition (from ServiceNow Docs): "ServiceNow Connect is a real-...