ServiceNow Scripting Scenarios

This document outlines various scripting scenarios in ServiceNow, categorized by topic.

Basics

1. Generate Unique Identifier: Create a script to generate a unique identifier for a custom record.
2. Update User Department: Write a script to update a user's department based on their job title.
3. Delete Old Records: Create a script to delete all records older than a specified date.
4. High-Priority Incident Notification: Write a script to send a notification when a high-priority incident is created.
5. Task Assignment: Develop a script to assign a task to a specific group based on the task's category.
6. Form Input Validation: Create a script to validate user input on a custom form.
7. Update User Location: Write a script to update the location of all users in a specific department.
8. Close Incidents on Deactivation: Develop a script to close all open incidents for a user when their account is deactivated.
9. Export Data to Excel: Write a script to export specific data from ServiceNow to an Excel file.
10. Calculate Total Incident Cost: Create a script to calculate the total cost of all open incidents.

Advanced GlideRecord Queries

1. Incidents for CI: Write a GlideRecord query to find all incidents related to a specific CI.
2. Active Users in Domain: Create a GlideRecord query to retrieve all active users in a specific domain.
3. Open Incidents for Group: Develop a GlideRecord query to find all open incidents assigned to a specific group.
4. Problems for Incident: Write a GlideRecord query to find all problems related to a specific incident.
5. Incidents by Priority and Group: Create a GlideRecord query to retrieve all incidents with a specific priority and assignment group.
6. Changes for Maintenance Window: Develop a GlideRecord query to find all changes scheduled for a specific maintenance window.
7. Open Tasks by Group and Due Date: Write a GlideRecord query to find all open tasks with a specific assignment group and due date.
8. Knowledge Articles by Category: Create a GlideRecord query to retrieve all knowledge articles related to a specific category.
9. Catalog Items by Category and Price: Develop a GlideRecord query to find all service catalog items in a specific category with a specific price.
10. Users by Department and Job Title: Write a GlideRecord query to find all users in a specific department with a specific job title.

UI Policies and Client Scripts

1. Short Description Format: Create a UI policy to enforce a specific format for the 'Short Description' field on the Incident form.
2. Client-Side Form Validation: Write a client script to validate user input on a custom form.
3. Hide/Disable Fields by Role: Develop a UI policy to hide or disable specific fields on a form based on user roles.
4. Auto-Populate Fields: Create a client script to auto-populate fields on a form based on user input.
5. Conditional Mandatory Field: Write a UI policy to make a field mandatory based on the value of another field.
6. Auto-Complete Field: Develop a client script to provide an auto-complete feature for a specific field.
7. Date/Time Format: Create a UI policy to enforce a specific format for date and time fields.
8. Unsaved Changes Warning: Write a client script to display a warning message when a user tries to leave a form without saving changes.
9. Show/Hide Sections: Develop a UI policy to hide or show specific sections on a form based on user input.
10. Update Field Based on Others: Create a client script to update a field's value on a form based on the values of other fields.

Script Includes and Server-Side Scripting

1. Task Due Date Calculation: Write a script include to calculate the due date for a task based on its priority.
2. Phone Number Validation/Formatting: Create a script include to validate and format phone numbers.
3. Manager Approval Request: Develop a script include to send an approval request to a user's manager.
4. Custom Incident Number: Write a script include to determine the next available incident number based on a custom format.
5. Data Encryption/Decryption: Create a script include to encrypt and decrypt sensitive data.
6. Unique Record Code: Develop a script include to generate a unique code for a specific record.
7. Update Related Tasks on Incident Closure: Write a script include to update the status of related tasks when an incident is closed.
8. Service Catalog Request Cost: Create a script include to calculate the total cost of all items in a service catalog request.
9. Group Users and Manager Info: Develop a script include to retrieve all users in a specific group and their manager's information.
10. Email Notification with Incident Details: Write a script include to send an email notification with incident details to a specific user.

Scheduled Jobs and Background Scripts

1. Old Record Cleanup: Write a scheduled job script to clean up old records from a specific table.
2. Daily Open Incident Report: Create a scheduled job script to send a daily report of open incidents to a specific user.
3. Update Tasks on Problem Closure: Develop a background script to update the status of related tasks when a problem is closed.
4. Expired License Check: Write a scheduled job script to check for expired licenses and send notifications to the respective users.
5. External User Data Sync: Create a background script to sync user data from an external system into ServiceNow.
6. Incident Assignment by Category: Develop a scheduled job script to update the assignment group of incidents based on the category.
7. Average Incident Resolution Time: Write a background script to calculate the average resolution time for incidents and update a report.
8. Upcoming Maintenance Notifications: Create a scheduled job script to send notifications for upcoming maintenance tasks.
9. Inactive User Deactivation: Develop a background script to check for inactive users and deactivate their accounts.
10. Data Export to External System: Write a scheduled job script to export specific data from ServiceNow to an external system.

REST APIs and Scripted REST APIs

1. Create User via API: Create a Scripted REST API to allow an external system to create a new user record in ServiceNow.
2. Retrieve External Data: Write a script to call an external REST API and retrieve data to update ServiceNow records.
3. Retrieve Data for External System: Develop a Scripted REST API to retrieve specific data from ServiceNow for an external system.
4. Post Data to External System: Create a script to call an external REST API and post data from ServiceNow to the external system.
5. Update Record via API: Write a Scripted REST API to update specific fields of a ServiceNow record from an external system.
6. Custom Action via API: Develop a script to call a Scripted REST API to perform a custom action in ServiceNow from an external system.
7. Incidents for User and Manager: Create a Scripted REST API to retrieve all incidents for a specific user and their manager's information.
8. API Error Handling: Write a script to handle errors and exceptions when calling an external REST API.
9. Record Count via API: Develop a Scripted REST API to return the total count of records in a specific table for an external system.
10. OAuth 2.0 Authentication: Create a script to authenticate and call an external REST API using OAuth 2.0.

REST Integrations

1. Monitoring Tool Integration: Integrate ServiceNow with a monitoring tool to automatically create incidents based on alerts.
2. User/Group Sync via REST: Write a script to sync users and groups from an external system to ServiceNow using REST APIs.
3. Asset Sync via REST: Develop a custom REST integration to sync assets from ServiceNow to an external system.
4. Chatbot Integration: Create a script to integrate ServiceNow with a chatbot application to manage incident tickets.
5. Change Request Sync: Write a REST integration to sync change requests between ServiceNow and an external project management system.
6. Release/Deployment Sync: Develop a custom integration to sync release and deployment information between ServiceNow and a CI/CD tool.
7. Social Media Integration: Integrate ServiceNow with a social media platform to manage social media posts and comments as tasks.
8. Problem Record Sync: Create a script to sync problem records between ServiceNow and an external knowledge management system.
9. Customer Request Tracking: Write a REST integration to manage and track customer requests from an external CRM system.
10. HR Case Sync: Develop a custom REST integration to sync HR cases between ServiceNow and an external HR management system.