UNIT VII Evaluation and Improvement of Digital Channel Performance
Performance management for digital channels
Performance management for digital channels involves continuously monitoring, analyzing, and opti...
Customer experience and content management process
Customer experience (CX) and content management are crucial for building strong customer relation...
How often should content be updated?
The frequency with which you should update content depends on several factors, including the type...
Responsibilities for customer experience and site management Essential References:
A comprehensive site management plan ensures a positive customer experience across all digital to...